How do you determine the best service for your client?
I worked at a high-end “ish” here in Texas for a little over a year, before re-opening my own space. One of the few great things I walked away from when leaving there was adding a consultation to the service. I will be honest, it was hard to implement. When I thought of a consultation I thought no, this would be for a hair stylist, esthetics, massage therapist…a Dr’s appointment? “So Tabitha, tell me what your daily eating habits are?” It just seemed, weird.
Until, it was further explained to me; it clicked. It totally made sense why this step can set up your service for success AND be the best service for your client. I’ll admit, I still forget to do this time to time. I’m realizing that having a client fill out a nail consultation form while they are soaking is the best way for myself and may be for you.
So what should I be asking?
Here’s some examples:
- Are you taking any prescribed medications? Such as Blood Thinners?
- Are you Diabetic?
- Are you Pregnant?
- Do you have any known allergies?
- Do your nails peel excessively OR chip and break easily?
- Are your nail beds tender to the touch? Sensitive under running water?
- Do you work-out? (Sometimes, A couple of times a week, 3-5 times a week, everyday)
- If there was one thing you could change about your nails, what would it be?
- What currently are you unhappy with about your nails?
- Do you prefer your nail cuticle to be buffed away, pushed back or trimmed?
- Do you regularly receive a manicure?
- Do you regularly receive pedicures?
- Do you moisturize your skin on a regular basis?
- What is your current at home care routine for both your hands and feet?
Clients who have been coming to you, and see that you start asking any of these questions will be taken back, confused, and not sure what to say. They might ask things like, “Well, what do you mean what can I change about my nails?” If you noticed say for example, the nails peel on the edge. You might guide them with, “I see 3-5 nails that are peeling. Is this a regular occurrence or is this recent?” You will be surprised where the conversation goes, as you are working on their nails.
Why should I bother doing this?
If a client comes in, wants a full set of stiletto nails, with enough bling to set off a metal detector; but has extremely bitten nails, open wounds around the surrounding tissue of the nail – don’t you think you should discuss this? Rule one, we don’t work on clients with any open wounds. Why? Do you want to cause an infection, risk a yelp complaint that you did so and have our business affected because you couldn’t handle a 5-minute consultation. I know I don’t, and I would hope you would either. We all know the happy train Yelp! Is on with only showing negative reviews and “not suggesting positive ones…”.
Do the right thing. You might be surprised that the client will appreciate why you are suggesting a healing routine first, to get their skin and nails healthy before adding anything to them.
With all this said, please remember we are not Doctors. We are not here to diagnose any nail diseases or disorders. Unless, you have been Medically Trained to do nails; this is NOT in your scope of practice. Referring your client to the correct person is imperative, whether it be a Dermatologist, Podiatrist, or to ask their Pharmacist a question about their medication and how it can affect their nails; we need to stick to what we have been trained to do. If you’re uncomfortable working on the client for any reason, go with your gut.
I hope you have enjoyed my blog so far, this has been an eye-opening experience for myself. It has brought me back to why I started doing nails, why I went back and got my License to Instruct, and why I became a Certified Podiatrist Assistant. I love doing what I do, but I love even more doing it with the health of the client (and myself) as the top priority. Some will appreciate the care, and frankly more wont. Do what you have to do.
The Nail Society